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Practice Management

	Forum Name	Topics	Replies	Last Post
	Winning New Clients How to attract more clients	0	2	Great Vets: How Clients C... by Susan Werner 30 Apr 2008 7:18 PM
	Keeping Clients Coming Back It costs a lot more to attract a new client then keep an existing client - so how do we keep our clients coming back.	3	5	RE: Practice plan for Vet... by Phil Scanlan 17 Dec 2008 3:03 PM
	Improving Client Service Suggestions and ideas on how to improve client service in your clinic.	2	2	Creating Estimates How-To by Susan Werner 15 Nov 2007 7:42 PM
	Managing the Front Desk & Improving Workflow How to improve the efficency and effectiveness of your front desk from the time a client cals for an appointment to the time they pay their bill and walk out of your clinic	2	0	Your Daily Operations Man... by Susan Werner 01 Jan 2008 7:04 PM
	Electronic Medical Records & Going Paperless Stop wasting hours searching for paper based medical files and go paperless.	-2	0	Re: Procedures by tom catanzaro 23 Apr 2007 3:34 PM
	Managing Your Inventory How to buy better, keep track of your inventory, reduce losses and obsolescence, track batch numbers and more	3	8	stock control in vets car... by Karen Walker 19 Mar 2008 2:14 AM
	Collecting Money You've done the work - now how do you get paid?	2	0	Financieel gedeelte rx-wo... by RCM@031Q203718320 26 Jun 2008 6:20 AM
	Staff Training Tips for training your staff in RxWorks and using Rxworks to support your other training efforts.	1	2	Re: The Training Day by RxRohanGladman 15 May 2007 11:13 PM
	Rewarding your staff What is the best way to reward your staff? Do you pay them a salary, commissions, based on production, etc. Other types of rewards and incentives and what performance indicators you use.	3	4	RE: Measuring Staff Perfo... by Susan Werner 20 Jan 2008 12:29 PM
	Setting Your Fees Working out how much to charge for your products and services. Competing with other clinics, pet stores, internet pharmacies, etc.	4	5	Setting Fees - Considerat... by Susan Werner 21 Jan 2008 12:51 PM
	Reports to Help Manage Your Business Which reports do you use most to manage your business? What information are you looking for? Do you share these reports with your staff?	1	1	Management Reporting by Phil Scanlan 07 Feb 2007 4:54 PM
	Improving Profitability Ideas for increasing the profitability of your clinic.	4	1	Elect.Transfer Payments by Susan Werner 19 Dec 2007 11:31 AM
	Better ways to manage your Human Resources Tips to improve the way manage you manage your staff and associates.	3	0	Risks in Veterinary Pract... by Susan Werner 15 Apr 2008 12:46 PM

	Forum Name	Topics	Replies	Last Post
	Defining your Standards of Care How do you define the Standards of Care for your clinic? Do you involve all your staff? Where do you record them? How do you keep them up to date?	1	1	Defining your Standards o... by tom catanzaro 23 Apr 2007 7:45 PM
	Managing your Standards of Care Methods to manage your Standards of Care. How do you monitor is they are being followed by your staff? How do you educate your staff about them? How do you get staff buy in?	1	1	Commitment to Excellence by tom catanzaro 27 Apr 2007 8:48 PM
	Increasing Compliance How to get clients to accept your Standards of Care and follow your recommendations? Measuring the level of actual compliance.	3	8	RE: Free eLearning course by Susan Werner 24 Apr 2008 2:56 PM
	Using Recalls to Improve Patient Care Do you place follow up calls to clients? What sort of effect does it have on client satisfaction and overall patient care? How do you manage and monitor it to make sure the calls are made? How do your staff approach the call?	0	0
	Improving Patient Care with Better Client Communications What sorts of client comunications have the best effect on patient care? How do you produce them? Where do you get them from? How important is customization?	3	5	Free elearning course on ... by Phil Scanlan 25 Jun 2007 6:32 AM

Diagnostic Imaging

	Forum Name	Topics	Replies	Last Post
	Integration with Medical Records	0	0
	Archiving	0	0
	What equipment should I buy?	0	0

	Forum Name	Topics	Replies	Last Post
	New Functions in RxWorks A discussion about new features and functionality released in RxWorks
	Daily Tasks The Client, Patient, & Visit screens
	Reports Using RxWorks reports to manage your business
	Procedures, Fees, & Stock Control Charging for your services and products with RxWorks
	Reminders, Recalls, & Healthcare Indicators Setting up and using reminders, recalls, and healthcare indicators in RxWorks
	Configuration & Options How to configure and use the options within RxWorks.
	Regulatory Requirements Discussion of new regulatory requirements and how to comply with them using Rxworks	0	0
	Enhancement Requests Discussion on new features for future versions

Beta Test Discussion Area

	Forum Name	Topics	Replies	Last Post
	Beta Testing This area is open only to users active in the Rxworks Beta Program and is for discussion related to new functionality that has not yet been made available to the entire user base.

RxWorks Documentation, Help, eLearning, & Training

	Forum Name	Topics	Replies	Last Post
	Manuals, Release Notes, Online Help, & eLearning Comments, feedback, and suggestions to improve the Manuals, Release Notes, Online Help, & eLearning for RxWorks	2	1	RE: Backup deletes files ... by Susan Werner 03 Mar 2009 4:39 PM
	Training Comments, feedback and suggestions to improve RxWorks training whether it be in person or over the internet, at go live or subsequently.	0	0
	User Conferences and Practice Manager Roundtables Comments, feedback and suggestions to improve RxWorks User Conferences and Practice Manager Roundtables	0	0

Supporting Infrastructure

	Forum Name	Topics	Replies	Last Post
	Hardware Servers, PCs, WinTerms, Printers, Scanners, etc.	2	2	RE: Label Printers by Kurt Lucas 12 Aug 2008 3:39 PM
	Networking and Cabling Networking wired and wireless, routers, cables, etc.	0	0
	Internet Service Selecting an ISP, Fixed IP addresses, etc	0	0
	Email & SMS Sending and receiving email, SMS messages, etc.	1	2	Re: Forums by Phil Scanlan 10 Nov 2006 5:21 AM
	Microsoft Software Microsoft Office - Word, Outlook, Excel, Powerpoint, & Access; Windows Server; Windows XP.	2	3	upgrading from win 2k sp4... by mpa systems 19 Feb 2009 6:04 PM

	Forum Name	Topics	Replies	Last Post
	Equine Users Discussion specific to Equine clinics	3	5	Use a DVR for Fast/Easy R... by Susan Werner 19 Nov 2007 9:03 PM
	Nederlandse gebruikers Nederlandstalig algemeen discussie forum	8	5	Dienstverlening en klantt... by Nanno Mulder 29 Jan 2009 2:57 AM
	University Teaching Hospitals Discussion of issues specific to university teaching hospitals	0	0

Standard Resources

	Forum Name	Topics	Replies	Last Post
	RxWorks Breeds List Suggestions for corrections, modifications, or additions to the RxWorks Breeds List	3	3	RE: Longhair burmilla by Susan Werner 27 Oct 2008 5:30 AM
	Royal Veterinary College Diagnosis Code List Suggestions for corrections, modifications, or additions to the Royal Veterinary College Diagnosis Code List. This is used in the Summary Word drop down box in RxWorks	2	4	Are you using the RVC lis... by melissa upjohn 06 Dec 2007 4:00 AM
	RxWorks Species List Suggestions for corrections, modifications, or additions to the RxWorks Species List	0	0
	RxWorks Custom Patient Fields Suggestions for corrections, modifications, or additions to the RxWorks Custom Patient Fields	0	0
	RxWorks Reminder List Suggestions for corrections, modifications, or additions to the RxWorks Reminder List	1	0	reminder types by System Administrator 04 Sep 2008 3:34 AM
	RxWorks Item Markup Groups Suggestions for corrections, modifications, or additions to the RxWorks Item Markup Groups	1	3	RE: Application of Item M... by Susan Werner 26 Nov 2007 9:10 PM
	RxWorks Service Headings & Discounts Suggestions for corrections, modifications, or additions to the RxWorks Service Headings & Discounts	0	0

	Forum Name	Topics	Replies	Last Post
	New Forums Let us know if you would like a new forum set up in this RxWorks Community Area. Please suggest a name for the Forum and a brief description of what you would like it to cover.	1	18	Re: discussion area by Becki Thomas 09 Jan 2007 10:17 PM

	Forum Name	Topics	Replies	Last Post
	Test Area Forum for new users to perform test postings	15	31	RE: testtestest by Demonstration User 27 Aug 2008 5:21 PM

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