9.00am

Registration

9.30am

Introduction

9.40am

RxWorks Development Plans

Performance Pack roll-out, SQL and Dicom Platform.

Phil Scanlan, CEO RxWorks

10.00am

Optimising your consultation and communication with the client

Once again we are pleased to have secured leading consultant Alan Robinson as one of our presenters.  Alan discusses effective strategies and tools to apply in your consultation and communication with the client.  Alan links his recommendations to RxWorks functionality.

Alan Robinson of the Virtual Veterinary Company Ltd

11.30am

Coffee

11.45

General Benchmarking

Including pricing strategies, missing income, KPIs, healthcare protocols, staff appraisals and bonus systems. Your chance to ask questions after the presentation.

Phil Swan discusses the key issues and key performance indicators you should consider monitoring on a regular basis to ensure you are maximising your practice’s overall performance and profits. Phil heads up the UK’s leading veterinary accountants.

Phil Swan, Senior Partner, Hazlewoods Accountants

1pm

Lunch

2pm

Vetstream

How this invaluable online tool links to RxWorks.

Jim Thody,

of Vetstream

2.30pm

RxWorks Dicom Platform

How the Dicom Platform integrates into your RxWorks System; the benefits of an integrated platform to store, view and manipulate all your Dicom images from any vendor.

3.15pm

Performance Pack

An update; how this works and links to your fees.  The extra benefits it brings to managing your business.

Rohan Gladman, RxWorks International Trainer

3.45pm

Tea

4.00pm

Communication and Automation strategies

Rob looks at RxWorks functionality to consider applying in your practice and give you ideas to implement when you get back to your practice.  (Workshops tomorrow will cover the detail of implementation and setup.)   

Rob Thomas, RxWorks Trainer

5.00pm

Questions

8.30 - 9.00

Coffee and registration in Room A

9.00 - 9.45

Stock Control:

Things to consider before your start: Managing fees, physical arrangement of your stock, data wizards and managing the process once you have it set-up.  Use Performance Pack and stock training days.

Receptionists: 

How to manage clipboards and appointments, time saving features and question & answer session.

9.50 – 10.30

User Security:

Managing user security and access levels, user profiles, security and audits.

Tips and Tricks:

Useful tricks and tips to improve your use of RxWorks.

Coffee

10.45 – 11.30

Round-table Open Discussion Session:

A chance to discuss any subject or topic on specific features in RxWorks. Designed for intermediate and more advanced users.

Electronic wholesaler ordering: 

How it works, useful reports and managing price changes, including the new excel report ‘Variable fee price changes’.

11.35 – 12.15

Open discussion continued ….

(For specific queries or support issues please submit these in the usual way.)

Mailmerge:

Setting up automated documents in Word, using merge fields.  Practical examples.

Data mining:

Some practical examples plus email marketing. 

Lunch

1.30 – 2.15

HealthCare Manager:

Using HealthCare Manager in the clinic, how to set this up and new enhancements.

Cleaning up your data:

A look at some of the features in RxWorks to clean-up and maintain the integrity of your database.

Automation:

How to setup SMS and email reminders.

2.20 – 3.00

Wellness Plans:

How to set these up in RxWorks.

Reports:

A look at new excel reports, including procedure counts, cost price variation reports and many other useful reports.  

3.00 – 3.20

Tea

3.20 – 5pm

Performance Pack

Tour of the website, including the online manual

Backups of your data and Hardware Warranties