For your front desk, the appointment scheduler is one of the most important parts of RxWorks. The ability to respond quickly to client inquiries, whether over the phone or in person, makes a lasting impression as to the efficency of your clinic.

The RxWorks Appointment Scheduler is fully customizable to suit your clinic. You can define the appointment intervals that best reflect the way you operate. Color coding is a great way to quickly group all your surgeries together, identify new clients, or wellness visits. Set up multiple schedules and track appointments separately for each branch clinic. 

With a separate column for each veterinarian or consulting room, it is easy to see how the day is shaping up for your entire clinic at one glance. You can also book appointments for resources such as the surgery room or radiology equipment.

The Appointment Scheduler can be configured to show which veterinarians are on duty and when, making it easy for staff to quickly make an appointment for a client who has a preferred veterinarian. 

Hover your mouse over an appointment to quickly see its details without having to open and close the appointment. RxWorks has hundreds of these little features that save your front desk lots and lots of time over the course of a busy day.

The appointment scheduler is the entry point for RxWorks' unique workflow system that makes everybody's life in the clinic a lot easier - especially those on the front desk. But the main beneficiary is the client through the efficient management of the time they send in your clinic. We call this workflow system Clipboards.

If you are running behind schedule, use RxWorks to text your client's cell phone to let them know - much better to warn them so they can delay their visit a little then have a reception area full of impatient clients trying to control their pets.

Many clients consider being forced to sit around and wait a sign of disrespect. If they get your text message, even if it is too late for them to change their plans, at least they know you cared enough to forewarn them.

The American Animal Hospital Association found that a consistent message from different team members will make your clients more likely to accept your wellness treatment recommendations.

When a client calls to make an appointment, RxWorks HealthCare Manager can automatically prompt your front desk staff to inform the client of any recommended health care that is over due and the reason why it is important. A significant factor in the success of HealthCare Manager is that you decide on the content of the message that the client hears from all your staff.

This is the first step in a complete client communication system designed to help you deliver the quality of care every patient deserves.